UnaGo account support

Delete your UnaGo account

This page is the account and associated-data deletion path for the UnaGo mobile app and UnaGo web platform, operated by HyperionWave Limited.

Request deletion

Email us from the address associated with your UnaGo account so we can verify that the request belongs to you. You can submit the request without reinstalling or opening the app.

Email deletion request

If the button does not open your email app, write to privacy@hyperionwave.com with the subject “UnaGo account deletion request” and include the email address used for your account.

Request from the mobile app

Open UnaGo and sign in.
On the Chats screen, open the Account menu.
Select Request account deletion.
Send the prepared email from your account address.

What will be deleted

After verification, the request covers your UnaGo account and associated personal data, including profile and authentication data, user-scoped settings and connections, private chats and messages, uploaded files, and feedback linked to your account.

Content owned by a business customer or shared workspace may be transferred, anonymised, or handled under that customer's instructions and Data Processing Agreement instead of being removed from every collaborator's workspace.

Timing and retained records

We will acknowledge your request, verify the account, and action it within 30 days. We may retain limited records where required by law or necessary for security, fraud prevention, dispute resolution, or financial and contractual record-keeping. We will tell you if a lawful retention requirement applies to your request.

Customer Data governed by a business customer's contract may follow the deletion or anonymisation period described in the applicable terms and Data Processing Agreement, including backup and processor lifecycle periods.

More information

See our Privacy Policy and Data Processing Agreement, or contact dpo@hyperionwave.com.

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